1.1 The website-online store www.grammadas.gr (hereinafter referred to as the "Website") belongs to the limited partnership "GRAMMADAS Ltd", with the trademark GRAMMADAS Ltd based at K. Krystalli St. (Dialogis 10), 546 28, Thessaloniki and branch office in Athens at Orfeas St. 200, Aigaleo, 122 41, with main activity the road transport of goods and secondary activity a) maintenance and repair of motor vehicles, b) storage, c) other storage services, d) wholesale of other motor vehicles, e) wholesale of new spare parts and automobile parts, f) carriage by road of other goods by lorry with a non-owner driver, h) wholesale of used trucks, i) wholesale of old spare parts and car parts, with TIN: 095748022 – IRS: Ionia Thessaloniki, tel.: 2310 754 732, legally represented by its managers Grammadas Vasileios and Grammadas Christodoulos and e-mail: info(at)grammadas(dot)gr.
2. Scope - General Terms - Access and Use of the Website, Methods of Order Submission
2.1 These terms govern the use of the Website and its services by the visitor/user (hereinafter "the User"), as well as the processing of any personal data of its visitors. The User is invited to read carefully and accept these terms. In case of the User’s disagreement with any of the terms, he/she must stop immediately, avoid browsing the Website and notify its administrator if required.
2.4 All Terms are essential. The violation, in any way, of the Terms by the visitor/user entails the sanctions of the current legislation and the obligation of the user to compensate any damage of GRAMMADAS Ltd or a third party, for the illegal and non-compliant behaviour of the user. GRAMMADAS Ltd, in case of violation of the Terms, may prohibit the user from accessing the Website and the services it offers, delete the user’s account and the information communicated by the user, without any notice, and exercise all rights provided by law.
2.5 The non-exercise of the rights of GRAMMADAS Ltd deriving from these Terms, does not imply its waiver of these rights in any way, nor does it imply the tacit abolition of any Term. GRAMMADAS Ltd is also not responsible for violation of the Terms due to reasons of force majeure, including indicatively war, pandemic, physical catastrophes and all other uncontrollable events and situations.
2.6 The users/visitors are obliged to respect and comply with the Greek, European and international laws and regulations, which apply to the use of the Website; the users/visitors should the exercise their rights within the limits of good faith and fair-trade practices, should not hinder its use by third parties in any way and not perform acts or omissions, which may cause damage or malfunction to the Website, affect or endanger the provision of services by the Website.
2.7 GRAMMADAS Ltd declares that it is not responsible for any damage of any counterparty or third party caused by illegal behaviour of the counterparty or third party, as long as it fulfils its own obligations.
2.8 The Website strives to maintain and ensure the availability of the website and its content. Regardless of these efforts, the availability of this website depends on various factors, such as, for example, the technical equipment of the users, the number of users trying to connect to this website or the internet at the same time, etc. The Website is also entitled to properly maintain the website, even if this results in the inevitable temporary shutdown of its operation.
2.9 GRAMMADAS Ltd reserves the right, at any time and without notice, to change the nature and content of the Website, as well as to suspend or cease, temporarily or permanently, its operation. Its operation may also cease or be suspended or impeded for reasons beyond its control or will. The Website makes every effort to ensure the accuracy, completeness, validity and clarity of the information and its general content but does not guarantee or is responsible towards users/visitors for the security and content of the website. Moreover, it cannot guarantee nor is responsible towards users/visitors that data (photos, texts etc.) or other elements included in its content do not infringe the rights of third parties.
2.10 User and Customer Views
GRAMMADAS Ltd website may provide its users and customers with the opportunity to publish their views on a service displayed on the website, as well as to comment on articles and opinions published on this website. This content, if available, is and remains the sole responsibility of the user from whom it originates, and the user remains solely responsible for it.
The user understands and accepts that this information is published after a prior check of GRAMMADAS Ltd, which explicitly reserves the right not to approve their publication, as well as the right to remove afterwards, at any time, any content published by the user.
The user accepts that by using the pages and services of GRAMMADAS Ltd he/she may be exposed to content with which he/she does not agree. He/she also understands and accepts that GRAMMADAS Ltd cannot be considered to embrace or that it is responsible for the content published by the user. The judgments and opinions of users and customers are completely personal, and the pre-check as well as their publication by GRAMMADAS Ltd does not mean that it agrees or accepts their judgments or opinions or that it agrees with their correctness.
2.11 Personal User Account (Profile)
It is not necessary to open an account to request a quote or place an order for the services provided by GRAMMADAS Ltd. However, opening an account does not require more registrations or more effort, while at the same time it offers you significant advantages, including:
1. There is no need to re-enter your details in a future order.
2. It is possible to track your previous orders.
3. There is the possibility of immediate re-order.
4. It is possible to accept offers, as long as you choose to receive offers messages.
5. Finally, in each of your visits to the website of GRAMMADAS Ltd you will be able to "log in" to your account and have a completely personalised experience while navigating the webpages of our website.
2.12 Account Registration and Procedure
The process is simple:
Select the link My Account → Register/Login from the main menu of the home page. You will be taken to a new page, where you will fill in your contact details, as well as a password of your choice. You will also be asked to confirm that you wish to receive the monthly Newsletter of GRAMMADAS Ltd, as well as special offers to the customers of GRAMMADAS Ltd.
Then you will click on the "Save" button and you will automatically be sent a confirmation e-mail, with your registration details.
2.13 Use of Password and What Happens If It Is Lost
To "log in" to your Account you will need to enter your e-mail address and your Password. If you have forgotten your password, you must follow the procedure below:
To reset the password to your personal account you must call at 2310 754 732 and contact the competent department of GRAMADAS Ltd. The responsible employee will set a temporary code, which when you log in to your account you must change it with another one of your choice.
2.14 Methods of Ordering and Payment of the Services Provided
The main way to apply for the services offered by GRAMMADAS Ltd is via the website of GRAMMADAS Ltd, www.grammadas.gr, 24 hours a day, all days of the year.
At this point, however, we would like to reiterate that the application for the provision of the offered services through the website of GRAMMADAS Ltd is the best method, because it ensures the completeness of the order details, minimises any human factor problems that may arise (errors, oral misunderstandings, misinterpretations of orders etc).
In the case of orders of products of large quantities, we recommend that you use communication via e-mail at the email address info(at)grammadas(dot)gr, so coordination regarding the receipt, storage, distribution of the products/cargo etc. is usually necessary.
2.15 Procedure for Requesting Services from the Website
GRAMMADAS LTD provides a variety of distribution, storage and transportation services of products according to the needs of the customer and the requested service with absolute responsibility and consistency. For your convenience we always recommend your communication with the competent departments of GRAMMADAS LTD via telephone at 2310 754 732, in order to request specialized benefits, discuss offers and state particularities for the service you are interested in.
You can apply for the required service in the following ways:
1. By sending an e-mail to info(at)grammadas(dot)gr with a detailed description of the service requested. In case you choose this method, the competent department of GRAMMADAS LTD will contact you by phone to confirm your order and specify the necessary details for the proper execution of the requested service.
2. By telephone contact with the competent department of GRAMMADAS LTD at 2310 754 732, which will register your order with all the required information, will direct you and inform you about the time of implementation of the order and its total cost.
The customer has the opportunity through the electronic website www.grammadas.gr to request a financial offer for the service he/she is interested in. After receiving the total cost of the service offered and if he/she wishes to cooperate with GRAMMADAS Ltd., he/she must contact by phone at 2310 754 732 or via e-mail at info(at)grammadas(dot)gr in order to register his order.
It should be noted that GRAMMADAS LTD requests, registers and stores only the absolutely necessary personal data for the performance of the requested service. The aim and main objective of GRAMMATAS LTD is and will remain the fastest and most complete service of its customers' needs.
In order to request a financial offer through www.grammadas.gr website, you must follow the steps below:
1. From the tabs of the website select the tab titled "REQUEST A QUOTE"
2. In the window that opens on your screen you are asked to specify the service you are requesting. For your choice you are provided: a) GROUPAGE TRANSPORT, b) FULL LOAD TRANSPORT, c) LOGISTICS, d) DISTRIBUTION, e) SPECIAL TRANSPORT, f) CONTAINER TRANSPORT.
3. By choosing one of the services offered and corresponding to your needs, you are asked to enter specific information (such as characteristics, departure point selection, destination selection, transport/storage quantity, etc.) so that GRAMMADAS LTD can accurately price the service offered and inform you of the exact cost.
2.16 Charges - Payment Methods
GRAMMADAS LTD accepts the following payment methods for the services offered:
1. By deposit in a Bank Account of GRAMMADAS LTD (recommended)
2. By debit or credit card, not online but exclusively at the company's headquarters (up to a permitted limit)
2.17 Payment by deposit in a bank account
The user can deposit the amount in the following bank account:
Name of beneficiary: GRAMMADAS LTD
IBAN:GR4001717100006710115805125 Name of beneficiary: GRAMMADAS LTD
We recommend the use of web banking, which is currently available from almost all banks because it significantly speeds up and secures the whole process.
In all cases, the money that should reach our account should be EXACTLY the amount listed at the end of your order, CLEAR, without any further charges or reservations. Especially in the case of Web Banking, when you are asked to specify who bears the costs (sender, recipient or both) you should choose "Sender" for both banks.
ATTENTION: Our service will be offered to you as soon as the money appears in one of the above accounts.
3. Responsibility - Security
3.1 The content of the Website is provided "as it is". Every effort is made for the security and validity of the content. However, GRAMMADAS LTD neither commits, nor does it guarantee or does it assume any responsibility regarding the content and security of the Website. The User accepts that he/she uses the published content and the offered services at his/her own risk. Users/visitors who do not trust GRAMMADAS LTD are invited not to visit or use the Website.
3.2 Users/visitors are encouraged to use anti-virus software, which is highly advised in order to keep them protected from both viruses and other malicious programmes and components. GRAMMADAS LTD states that it closely monitors the security level of its services on the web, by using programmes against the spread of viruses and malware. However, users/visitors, while browsing the Website, are advised to use protection software, because GRAMMADAS LTD bears absolutely no responsibility for any damage, harm, or infection from cyber viruses and/or other malicious programmes, in computer or other electronic means and devices in general, in the programmes and data of the user/visitor of our services, during the access and use of the Website, nor is it responsible for any damage related to inability to execute, errors, omissions, interruptions, defects, operation or transmission delays or system line drops, etc.
3.3 The visitors/users of the Website are explicitly prohibited from interfering in the format, function, services, content, databases and any element of the Website, using any mechanism, malicious or non-malicious software, electronic or non-electronic process, sending unwanted or harmful files, such as, for example, spam, viruses, malware, etc., which would affect, damage, inhibit, disrupt and generally interfere with its proper function. GRAMMADAS LTD reserves the right to seek redress for damages that may be caused to it by illegal behaviours, such as those mentioned above, as well as the criminal prosecution of the person(s) in charge.
3.4 GRAMMADAS LTD is absolved from any responsibility for the content that any third parties publish on the Website, as long as it meets the obligations of care and control prescribed by law.
3.5 For transactions via the Website, which will be carried out through the use of a credit card, it is explicitly stated that the legal holder of the credit card will be strictly liable. GRAMMADAS LTD cannot know the truth of the information provided by the user and hence considers the person providing the personal data to be the real subject of it. Therefore, in the contract with GRAMMADAS LTD, the use by the counterparty of the option that provides for the payment of the order by credit card and the consequent provision of the details of the legal holder of the credit card, binds the legal holder of the credit card, regardless of the individual who uses the credit card and provides the requested information. Therefore, the consent of the legal beneficiary is irrefutably presumed, as his/her credit card is permissibly and legally charged with the price of the sale. Any illegal or without the consent of the legal beneficiary use of a credit card, does not release the legal beneficiary from the obligations arising from the contract with the Website of GRAMMADAS LTD, nor from any claims of GRAMMADAS LTD for compensation from an illegal act or omission of the credit card user, due to the fact that the person directly contracted with GRAMMADAS LTD acted illegally or without his/her consent.
3.6 GRAMMADAS LTD is not responsible for shortages in the availability of products for reasons independent of its operation (indicatively and not restrictively: reasons of force majeure, weakness and/or strike of suppliers, illegal conduct of third parties, and, in general, reasons not attributable to GRAMMADAS LTD’s fault).
3.8 GRAMMADAS LTD is not responsible for the defective condition of the delivered products, as long as it is not due to improper storage of the products by GRAMMADAS LTD and if all precautionary measures that should have been taken were duly taken.
3.9 Any potential information and advice provided, on issues related to health, prevention are offered for information only and in no way replace medical advice, opinions, diagnoses and prescriptions from professional doctors, medical institutions and diagnostic centres, which must be received and followed by the user of the services of the Website, in order to deal with any health problems and daily issues that concern him/her. The advice and information provided by the Website in response to user questions are subject to the accuracy, completeness and truthfulness of the information provided by the user, for the issue that concerns him/her, the characteristics of which (information) the Website is not in a position, nor is it required to confirm. In case of untrue, inaccurate and/or incomplete information by the user, GRAMMADAS LTD is absolved from liability for the validity of the advice provided and from liability for damage to the user from information and/or advice unsuitable for his/her needs.
3.11 This online store provides the content (e.g., information, names, photos, illustrations, etc.), products and services available through this website "as they are", without any warranty expressed or/and implied in any way.
3.12 GRAMMADAS LTD is not in a position, nor is it obliged to examine the validity, truth, completeness and accuracy of the information provided by the users, personal and non-personal data on the website of the online store. GRAMMADAS LTD does not make any corrections or interventions in the data and information that the user provides in any way to GRAMMADAS LTD, without the prior information - consent of the user. Also, GRAMMADAS LTD does not guarantee that the content of the Website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, consequential, ancillary, indirect or consequential damages arising from the access to this website, or its use, do not create responsibility for the Website, the executives, employees or associates of the Website and/or GRAMMADAS LTD.
3.13 GRAMMADAS LTD in no case bears responsibility for any claims of legal (civil and/or criminal) nature, nor for any damage (positive, special, or negative, which indicatively and not restrictively, divisively and/or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.), which arises for users/visitors of this website, or for third parties, due to reasons related to the operation or not and/or the use of the website and/or inability to provide services and/or information available through it and/or from any unauthorised interference by third parties with products and/or services and/or information available through it.
4. Provision Policy of the Services Offered
4.1 What happens in case of requesting a service by mistake: cancellation possibilities and conditions.
We accept the cancellation of an order free of charge for the customer if the order is cancelled before starting the procedures for fulfilling the requested service. In case of cancellation after the distribution/transportation/storage process has started and before its delivery, the customer is only charged with the relevant transport costs as they have been incurred and costed up to that stage. This charge is also valid in case of cancellation of an order that, for any reason, is sent to the customer without a shipping charge.
4.2 Terms and methods of refund due to cancellation of an order
Any refund to the customer for any reason is made only by crediting the account of the customer from which the money was withdrawn or by crediting his/her card through which the initial collection was made. GRAMMADAS LTD will make every effort to credit the customer's account with the amount to be refunded as quickly as possible and in any case within 15 working days.
In any case, it is recommended that users-prospective customers contact GRAMMADAS LTD by phone or by e-mail in case they have the slightest doubt about the suitability of the products for themselves personally.
4.3 Storage - Distribution - Transport - Which countries/regions does GRAMMADAS LTD cover
The activity of GRAMMADAS Ltd is exclusively B2B (business to business), i.e. it concerns exclusively marketable items. Consequently, GRAMMADAS Ltd does not undertake any stage of the handling of personal items on behalf of individuals.
GRAMMADAS Ltd offers transportation, product storage and distribution services throughout Greece and abroad.
If you are interested in the provision of these services in another country please contact us to give you a quote for the total cost of the service offered. For countries outside the European Union we do not charge VAT but you should be aware that upon receipt of your order you may be asked to pay additional taxes/expenses.
All deliveries are made the day after the day of loading, in working hours and days. The delivery time for urban centers (Thessaloniki, Athens) is 24 hours, for the prefecture capitals of the province 48 hours and for remote/inaccessible areas upon request.
For the delivery time within or outside the European Union, more specific delivery times apply, which are determined on a case-by-case basis.
The services offered by the Website will be provided as soon as possible and no later than 30 days from their order.
4.4 In particular: Consumer Rights & Withdrawal Right
GRAMMADAS Ltd is obliged to inform the user/visitor, before completing the purchase for:
a. the main features of the product
b. the total value of the products/goods, including VAT, or any other charge
c. other additional financial charges
After the order is completed and the user / visitor pays the agreed amount, the company must perform the requested service within a reasonable time, ie no later than 30 days from the date of order. In case of undue delay, the user / visitor may terminate the contract, thus obliging the company to return the money received.
5. User Behaviour and Obligations
5.1 The User accepts and recognises all intellectual property rights that belong or may belong to GRAMMADAS Ltd (except for specific rights of third parties) regarding the form and content of the Website, which are protected by the relevant provisions of Greek, European and international law. Indicatively, these rights concern marks, insignia, photographs, texts, announcements, registered or not. The user/visitor is obliged to comply with all relevant Greek, European and international laws and regulations, including, indicatively and not restrictively, the laws concerning the protection of intellectual property, protection of personal data, protection of competition, etc. Also, the user/visitor must make use of this website and the services offered through it, in accordance with the accepted principles of morality and these Terms.
Therefore, the entire content of the website GRAMMADAS Ltd (indicatively and not restrictively: texts, graphics, photos, digital phonograms, programmes, news, information, data, illustrations, trademarks, distinctive features, names, logos, product names, company names, etc.), is an object of intellectual property that belongs exclusively to GRAMMADAS Ltd or to the suppliers of its content and is governed by the applicable national, community and international provisions on Intellectual Property and unfair competition. In any case, the appearance and display of the above on this website should in no way be construed as a transfer or grant of their express or implied license or right of use.
5.2 The User states that he/she will not infringe these rights in any way, as it is expressly prohibited to use, copy, store, reproduce, republish, transmit, publish, download, translate and modify part or all of the content of the Website and the services offered on it, for commercial or other purposes, in part or in summary, without the prior express written consent of GRAMMADAS Ltd. GRAMMADAS Ltd reserves every right for any of its legal and/or contractual rights, on top of those explicitly mentioned in this paragraph.
5.3 The user states his/her sincere commitment to make lawful and appropriate use of the Website, in compliance with Greek and European legislation.
5.4 The User accepts that he/she understands the international character of the internet and commits to observe the proper behaviour (netiquette), while the use of practices and methods that are contrary to this code is expressly prohibited. In cases where the User is given the opportunity to publish or send to GRAMMADAS Ltd any information, audiovisual material, text, link to another website or generally a file readable/executable by a computer or other electronic device, the content is the sole responsibility of the User who sent/published it. It is reminded that for every publication/submission it is necessary to have the right to transmit the content either according to the current legislation or based on any legal contractual relationship of the user.
In any case, the content of the above-mentioned data is prohibited to:
5.4.1 be illegal, abusive, vulgar, pornographic, threatening, defamatory, harassing, harmful to minors or express national, racial or other forms of discrimination.
5.4.2 infringe the intellectual or other property rights of third parties, including trademarks and secrets as well as patents.
5.4.3 include any virus, malware, pop-up and spam that could cause either temporary or permanent damage/malfunction to any hardware component (hardware) or software of computer or smart or non-electronic devices or delays, interference and interruptions in the operation of servers or any telecommunications network.
5.4.4 contain a false statement regarding the User or an imitation of any person (natural or legal).
5.4.5 contain false, inaccurate or intentionally incomplete information regarding the person, status, personal data and the reason for the visit of the specific User.
5.5 The User is obliged not to use the Website for the execution of acts, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against GRAMMADAS Ltd for acts, which are indicatively referred to in the Penal Code, to special criminal laws, personal data protection legislation, telecommunications legislation, the European Convention on Human Rights and the relevant legislation of the European Union, the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority or Service, as well as for acts that could infringe any right or other legal interest of GRAMMADAS Ltd or a third party.
Every user/visitor of the Website is obliged, in addition, not to perform acts or omissions, which may harm or disrupt its operation and access to third parties, or which may jeopardise the provision of services offered by Web page. The use of the website in an illegal manner or contrary to these Terms, gives rise to an obligation to compensate the Website and GRAMMADAS Ltd for any positive or negative damage suffered by the above behaviour. Each user/visitor is also obliged not to provide false information about himself/herself, not to impersonate any other person, not to send spam or group mail, nor multiple copies of messages, and not to collect information about other users/visitors without their consent, including financial data and e-mail addresses.
5.7 The non-compliance of any user/visitor of this website with the applicable law and/or these Terms, gives the Website the right to take the necessary measures and to take any necessary action to address this behaviour. Thus, in such cases, it is entitled, indicatively, to prohibit access to services provided through this website or to delete, edit or move messages, respecting the principle of proportionality.
5.9 The statements and notifications addressed to GRAMMADAS Ltd by the visitors and users of the Website, except for the formal ones for the execution of the contracts with our electronic communications store, are obligatorily sent through a registered letter to the headquarters of GRAMMADAS Ltd. The corresponding statements to the user will be made by any suitable means. Any costs or compensation that GRAMMADAS Ltd may be required to pay, due to a violation by a user/visitor of the Website of his/her obligations, arising from these Terms, shall be borne by the said user/visitor, who is obliged to pay them on the Website immediately and without having to go to court.
6. Registration – Newsletter
6.1 User registration is not required to browse the Website.
6.2 If desired, the User can subscribe to the newsletter of GRAMMADAS Ltd by providing his e-mail address. Upon sharing this address with GRAMMADAS Ltd the User accepts the communication of GRAMMADAS Ltd with him/her for promotional and advertising purposes. GRAMMADAS Ltd commits not to forward this address to third parties.
6.3 The User can unsubscribe from the newsletter of GRAMMADAS Ltd at any time, announcing his/her intention to GRAMMADAS Ltd. After this notification, his/her e-mail address is deleted from each file of GRAMMADAS Ltd within 5 working days.
7. Personal Data Protection
7.1 Legislative framework
7.1.1 Processing of personal data is any action related to the collection, registration, organisation, preservation or storage, modification, export, use, transmittal, dissemination or any other form of disposal, association or combination, interconnection, seizure, deletion or destruction of personal data (hereinafter referred to as "Processing").
7.1.2 For the processing of the personal data of the User, GRAMMADAS Ltd acts as the Controller and this processing is done in accordance with the current Greek legislation. GRAMMADAS Ltd declares that it fully complies with the provisions of the applicable Greek law (European Regulation 679/2016 and current Greek legislation).
7.2 Data provided directly by the User
7.2.1 GRAMMADAS Ltd processes the information provided by the User through the Website, either by subscribing to the Newsletter of GRAMMADAS Ltd or by completing the Contact Form. This information is indicatively: the User's name, e-mail address, telephone number, age, gender, TIN, competent tax office.
7.2.2 If the User disagrees with the use of his/her data for the promotion and advertising of the services of GRAMMADAS Ltd, he/she can state it where asked when completing the above-mentioned contact forms.
7.3 The information submitted by users/visitors of this website to GRAMMADAS Ltd through it, is considered as non-confidential information and is not an asset of the user/visitor in question. The Website may collect limited and necessary information, for its general commercial activities based on Section 6 (1) (f) of the General Regulation for Personal Data 679/2016. It is noted that due to the particular nature of the website, it is necessary to collect and process personal data, in order to be able to send the products to the address of and to the individual user/customer. This information is not disclosed to third parties, nor is it used for any other purpose.
7.4 GRAMMADAS Ltd may keep and process a file of personal data that users/visitors voluntarily register on the Website, always in accordance with the applicable provisions for the protection of the individual from the processing of personal data and under the use of security procedures. The users/visitors of the website recognise and accept the keeping and processing of their personal data for the purposes for which they submit them to GRAMMADAS Ltd. In any case, each subject related to the above personal data, reserves in relation to GRAMMADAS Ltd all his/her rights on his/her personal data as those derive from the current legal framework. Thus, the customer, when addressing in writing to the Website, has the right to full information about his/her personal data held by it, the right to object and correct them, the right to portability and the right to withdraw his/her consent, for the processing of personal data that concern him/her, at any time, in accordance with current legislation.
7.5 GRAMMADAS Ltd declares and the customers/users accept that the personal data collected from the Website and concerning the customers/users will be used to manage their request, i.e. to support, promote and execute the transaction, their better service in the future, their information about products related to the ones they have already bought, as well as their information about future offers and advertising actions of the Website. The recipient of this information is exclusively the Website in the context of the transaction, as well as any natural or legal person to whom, under applicable law, the Website is obliged or entitled to disclose the information, based on the consent of the customer/user, law, or court decision.
7.6 GRAMMADAS Ltd states that, during the period of keeping these data/personal data, it will use them legally, taking the necessary security measures and maintaining their confidentiality, deleting these data from its file, in accordance with the current legislation. The Website takes all appropriate measures to ensure the confidentiality of user/customer communications and transmitted information and data, in accordance with applicable law. However, the Website does not guarantee the security of data transmitted over networks, to the extent that their protection is not achieved by taking appropriate security measures, imposed by law and any relevant direct, indirect, positive, negative, material or non-material damage that the user may have suffered from accessing the internet.
7.7 Users/visitors are responsible for any posting of personal data of third parties on the Website without the relevant authorisation/consent, as well as for the submission of false, untrue or inaccurate details and data.
7.8 In case access to individual websites or services of the Website presupposes the use of a username and password and/or further data (e.g., E-mail, Name, Surname, Landline, Mobile Phone, Age, Address, etc.), the user/visitor declares and accepts that he/she is solely responsible for their use or any leakage by him/her or third parties. Also, he/she declares and accepts that the above information is true, accurate and valid and that he/she is solely responsible for any action that he/she wanted to be performed using them, as well as that he/she assumes responsibility for the immediate information of GRAMMADAS Ltd for any unauthorised use and for any violation or leakage thereof.
7.9 For any disputes that may arise between customers or between customers and third parties and are due to messages, data, details or information circulated through the Website, the latter states that the lift of confidentiality of the customer's telecommunications is allowed only if and to the extent that the website is required to fulfil its obligation in accordance with current legislation. It is expressly agreed that the above terms, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications, as well as the relevant provisions in force at the time are governed by Greek Law.
7.10 According to the Directive 2013/11/EC, which was incorporated in Greece with the Joint Ministerial Decision 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure (ADR) is now provided throughout the European Union.
If the customer has the status of a consumer (i.e. a natural person, acting outside the professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR process through the single European platform for the electronic settlement of disputes (ADR platform) available at the following electronic address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
If the user/visitor voluntarily discloses his/her personal or sensitive data through this website directly to third parties, it is up to him/her to investigate the terms of protection of this data by such third parties. The user/visitor accepts that the Website has absolutely no responsibility for such disclosures and for the consequent possible use of such data by other persons. Similarly, GRAMMADAS Ltd bears absolutely no responsibility for any disclosure by users/visitors of this website of personal and/or sensitive data of third parties through the website, without the prior consent of the data carrier concerned.
Users/visitors should be aware that sending confidential information via e-mail is not the safest way to communicate, as there is always the risk of this information being read by third parties.
7.12 Data Obtained via Cookies
7.12.1 Microdata - Cookies
(please also see in detail: The Cookies Policy and the Data Protection Policy)
The Website uses small files called cookies to help us customise your experience. Cookies are small text files that contain information, which are sent by the Website management software and stored on the computer hard drive or in the storage space of each User's mobile device. Microdata are sent when you visit the Website. This information may include the type of server that each User uses, the type of computer, its operating system, ISPs, and other such information.
7.12.2 Microdata do not damage either your computer or your mobile device or the files stored on it and they do not access any document or file from the User's computer. The microdata cannot reveal the identity of the User but may be used to identify his/her computer.
7.12.3 Microdata are typically classified into session microdata (functionality microdata) and permanent microdata. Session microdata do not remain on the User's computer when he/she exits the website or browser. Permanent microdata are the ones that remain on the User's computer in order to allow his/her recognition by the Website and to facilitate his/her navigation on it. Permanent microdata can be deleted by the user himself/herself.
7.12.4 The use of microdata is technically necessary for the complete realisation of the User's connection to the Website. For this reason, before browsing the Website, the User is required to accept the storage of microdata files on his computer, according to Section 5 (3) of Directive 2002/58/EC, as it has been transferred into Greek law.
7.12.5 GRAMMADAS Ltd can utilise the microdata for various reasons, indicatively:
(a) For the purpose of conducting surveys for statistical reasons and/or to improve the content and services of the Website and/or to assess its effectiveness, as well as for the instantaneous recording of public trends.
(b) For marketing purposes, in order to measure the effectiveness of the ads on our Website, how visitors use it, as well as for the display of ads related to the website of GRAMMADAS Ltd on other websites, based on the previous visits of the User on it.
(c) Ability to present and operate advertising messages (banners).
(d) Social networking microdata.
7.12.6 GRAMMADAS Ltd can use web beacons (also called transparent GIF files, pixels or action tags, web bugs). These technologies are codes that provide a small graphical representation on a website or an e-mail. Web beacons can identify certain types of information on your computer, such as the microdata, the date and time a page was viewed, and a description of the page where the web beacon is located. In general, any file that was part of a website can act as a web beacon. Web beacons are used for the purpose of evaluating the user experience and preferences, as well as statistical recording. Third parties may also use web beacons on the Website to obtain audit, research and reporting information or to understand the User's interests and to tailor these ads.
7.12.7 Some of the third-party partners of the Website may use Flash type data, otherwise known as Locally Shared Objects (LSOs). Flash microdata is used to identify the user's interests through the Sections you advise and more generally to monitor user behaviour. LSOs maintain data sets such as microdata, stored in a directory on a user's computer, and are installed through Adobe Flash Player.
7.13 Customer Data of GRAMMADAS Ltd
7.13.1 GRAMMADAS Ltd processes the personal data of its customers for the purposes imposed by the execution of the contract and agreement between them.
7.13.2 The User gives his/her consent, expressly agrees and unconditionally accepts any processing action that GRAMMADAS Ltd will carry out in the context of the provision of its Services to the User, indicatively in order to represent the User, and to mediate in the relevant procedures with the public and tax authorities to ensure and serve the financial, accounting, tax and other related needs of the User.
7.13.3 The personal data of the User are kept throughout the contract with GRAMMADAS Ltd and for three (3) years after its expiration, unless a longer period is provided based on the current tax legislation. You can request the deletion of your personal data at an earlier stage, which we will comply with, if permitted.
7.14 User Consent
7.14.3 The User has the right to withdraw his/her consent for the processing of his/her data at any time. However, this withdrawal will not affect the lawfulness of the processing based on his/her consent to the period prior to the withdrawal, nor the further processing of the same data, which is carried out under another legal basis, such as contract performance or the need to comply with a legal obligation, to which GRAMMADAS Ltd is subject.
7.15 Purpose of processing
7.15.1 Any processing of personal data made by GRAMMADAS Ltd takes place for legitimate and lawful purposes related to the provision of the services chosen by the User.
7.15.2 The User expressly declares and accepts that the personal data that he/she registers and discloses to GRAMMADAS Ltd and which are collected and processed by it, are relevant, appropriate and not more than what is required in view of the aforementioned processing purposes.
7.15.3 The personal data of the User are used exclusively either for the service of his/her own financial and tax needs or for internal use by GRAMMADAS Ltd, or on behalf of IRS (ΑΑDΕ) if this is lawfully requested competently and we are legally obliged to cooperate. The data is also used to promote the services of GRAMMADAS Ltd. For example, the e-mail addresses of the Users are used in order to receive newsletters for the services of GRAMMADAS Ltd, but also for the communication with the customers of GRAMMADAS Ltd through social media networks.
7.15.4 GRAMMADAS Ltd commits not to use the personal data of the User for purposes other than those mentioned herein, without prior notice and, where required, his/her approval.
7.16. Right to be informed, right to access and object
7.16.1 The User reserves the rights prescribed by the provisions of Sections 15-22 of European Regulation 2016/679.
7.16.2 In particular, the User reserves the right to be informed about the processing, to have access to the personal data concerning him/her and which are or have been processed, as well as to object the processing of data concerning him/her, in accordance with the provisions of Sections 15-22 of European Regulation 679/2016, as well as the current Greek legislation. Regarding the objections, he/she may in particular request the correction, the temporary non-use, the seizure, the transfer or not, or even the deletion of his/her personal data.
7.16.3 For the proper exercise of the rights provided to the User pursuant to the aforementioned provisions, contacting GRAMMADAS Ltd and written notification of the Responsible Data Protection Officer in regards to the claims of the User is essential.
10. Applicable law and jurisdiction
11. Contact us
11.1 For any clarification and provision of information related to the use of the Website www.grammadas.gr the user/visitor can address to the limited partnership "GRAMMADAS Ltd", based at K. Krystalli St. (Dialogis 10), 546 28, Thessaloniki and branch office in Athens at 200 Orfeas St., Aigaleo, 122 41, TIN: 095748022 – IRS: Ionia Thessaloniki, tel.: 2310 754 732, legally represented by its managers Grammadas Vasileios and Grammadas Christodoulos and with an e-mail address info(at)grammadas(dot)gr, as well as the Data Protection Officer of GRAMMADAS Ltd, Tsilonis-Vogiatzoglou Law Firm (Newlaw), Tsimiski 10, 546 24 Thessaloniki, tel. 2310 551 501, fax: 2310 261 503, e-mail: firstname.lastname@example.org.